Customer Service: Return Policy

90 Day Hassle Free Guarantee!

Seta Jewelry is proud to offer 90-day hassle free returns. We’re confident that our jewelry will exceed your expectations, but if for some reason it does not, we’ll be happy to take it back.

  • Non-Personalized, Unused Items - return within 30 days for a full merchandise refund or within 90 days for a merchandise credit.
  • Personalized items – return within 30 days for a merchandise credit (unless it’s our mistake).
  • Defective Product - return within 30 days for for an exchange or full refund.
  • After 90 Days - contact customer service before returning your item. It may be eligible for up to a 50% merchandise credit.
  • You must return all products as they were received, in original boxes with all their contents.
Simply indicate the reason for your return, include the packing slip with your return, and wrap the package securely. Please note any items returned for exchange on the "exchange form" located on the lower right portion of your invoice. For your protection, we recommend you purchase insurance on your package for the value of the merchandise being returned. If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the following address:

Returns Department
6400 East Rogers Circle
Boca Raton, Florida 33499

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.

If you have any questions, email us at customerservice@setajewelry.com. We will respond within 24 hours.

Back to Top