We currently accept Visa, MasterCard, American Express, or Discover Card. We are unable to accept a credit card payment with a billing address outside of the United States & Canada, or issued from a bank outside of the United States. Please be sure to provide your exact billing address (the address your credit card provider has on file for the card you use) when completing your order. Incorrect information may cause a processing delay.
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We use the latest Internet security technology to protect your credit card information (the Secure Socket Layer system). This system is compatible with the Chrome, Safari, Firefox and Internet Explorer web browsers and ensures that your credit card number is protected and cannot be viewed by outside parties.
Major credit cards (i.e., Visa, MasterCard, Discover and American Express) should be authorized within 24 hours. Credit card orders placed after 5:00p.m. Eastern Time, Thursday through Sunday, should be authorized by the following Tuesday.
Shipping charges vary depending on the shipping method you select:
Sales tax is applied to all orders shipped in the state of Florida. We are required by law to collect and submit sales tax in states in which we have a physical presence.
Each piece is displayed in an attractive jewelry box inside a plush jewelry pouch. The jewelry is further wrapped within secure packaging to guarantee the safety of your purchase in transport.
At the present time, our site is unable to issue or accept gift certificates. Please check back with us soon, as we are working to make them available in the near future.
Yes. If you are sending a gift, we can add that special touch! We will enclose a personalized gift message with your order for no additional charge. We can also send your gift with our luxurious gift wrapping option for just $4.95. Just click the checkbox to "Add Gift Wrap" on any product page, or at the item level within the cart.
No, our site is unable to issue or accept credit memos at this time.
We reserve the right to cancel any order due to, but not limited to: failed credit authorizations, site related malfunctions, improperly stated pricing and discounts.
If you receive a special promotional offer from us via e-mail, simply enter the promotional code in the promotion code box provided at check out. The promotional offer/discounts will be reflected at the final step of check out.
Please contact our Customer Care Department with any shipment issues. email us at customerservice@setajewelry.com. We will respond within 24 hours.
No. Only the billing address will receive an invoice with the prices on it. Shipping invoices without prices are included with orders being shipped to a different address other than the billing address.
Yes. Standard shipping will be used to ship to P.O. Boxes and Armed Services addresses. Express shipping, however, cannot be delivered to a post office box.
The best way to stay informed about special updates is to sign up for our e-mail registry program, which will notify you of special items or upcoming promotions. We have several places on our site to opt-in if you haven't signed up yet. If you place an order or register with our site, just simply check the box to request our exclusive offers via e-mail.
Our Customer Care Department is always happy to answer your questions. You may e-mail us at customerservice@setajewelry.com. We will respond within 24 hours. You may also write to:
Seta Jewelry Customer Service 6400 East Rogers Circle Boca Raton, FL 33499
We try to feature a vast selection of exciting and beautiful jewelry designed to suit a wide variety of personal tastes. And, we're continuously adding new styles and designs every week. However, if you cannot find the exact piece you are looking for, please contact our Customer Care Center via email at customerservice@palmbeachjewelry.com. We will respond within 24 hours.
Seta Jewelry is proud to offer 30-day hassle free returns. We’re confident that our jewelry will exceed your expectations, but if for some reason it does not, we’ll be happy to take it back.
You may obtain the complete written manufacturer's warranty for warranted products, free. Specify the product name, item number and write to: Warranty Information, 6400 East Rogers Circle, Boca Raton, FL 33499. (A copy of the written warranty is also enclosed with the merchandise.)
All ring sizes are given in the detailed description of each ring. Just select your size from the pull-down menu when ordering. We try to carry the widest selection of ring sizes to fit most everyone. However, we do not carry half-sizes, and are unable to resize a ring should you not be able to find your exact size. In the event that you cannot find a particular ring in your exact size, we recommend that you order one size larger than you usually wear and take it to your local jeweler to be properly fitted. If you are not sure of your size, please refer to our ring size chart.
We have a professional staff of qualified product development specialists, as well as a certified gemologist, who ensure that the items we sell are high quality and match our descriptions appropriately.
Colored gemstones may have been treated with heating, oiling or irradiation. See our gemstone care chart. Diamond carat weights may vary by plus or minus 5% of stated carat weight. Unless expressly noted, the jewelry on this website is not made by Native American craftsmen. Due to web browser variances, actual stones may vary in shade from those shown.
If the item is not made in the U.S.A., it may be imported from one of the following countries: Thailand, Dominican Republic, United Kingdom, Italy, Japan, China, Hong Kong, Canada, South Korea, Israel, Russia, Peru, Poland and Taiwan. Each item will be labeled with its appropriate country of origin. All watch movements are imported from Japan, China or Switzerland.
Simply indicate the reason for your return, include the packing slip with your return, and wrap the package securely. Please note any items returned for exchange on the "exchange form" located on the lower right portion of your invoice. To retrieve your return label, login to your account and click on “check order status”. An option to “print return label” will display next to your orders that are eligible for return. If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the following address: Returns Department 6400 East Rogers Circle Boca Raton, Florida 3349
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.
Once we receive the returned item(s), you should receive your exchange order within 7-10 business days.
We can charge the difference to the original credit card that was presented.
We do not charge additional shipping and handling charges on exchange orders.
